COVID-19 Information

COVID-19 Information

Throughout these unprecedented times, our commitment is to return to rugby in a safe and controlled environment at Kingspan Stadium. Our priority will always be the safety and well-being of our supporters, staff and players.

Working closely with the IRFU, NI Executive and Belfast City Council, Ulster Rugby has developed a safe return to rugby with spectators.

Here is an overview of what we are doing at Ulster Rugby to reduce the risk of COVID-19 and what you as fans, can do to help us…

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Proof of COVID Status

The Northern Ireland Executive has approved the introduction of COVID certification from 29 November 2021, a move which will become legally enforceable from 13 December 2021.

It is the responsibility of all ticket holders aged 18 or over to demonstrate their COVID Status before admission to the stadium by one of the following ways.

Digital Proof of COVID Status

Ticket holders from Northern Ireland are encouraged to download the CovidCert NI App domestic certificate for the quickest and easiest access. The App will allow stewards at Ulster Rugby to scan and verify the following before allowing access to the turnstiles:

  • Proof of full vaccination via the Domestic Certificate
  • Proof of natural Covid-19 antibodies; live on the CovidCert NI App (pending App Store approval) during the week 6-13 December.
  • Proof of exemption on the CovidCert NI App
  • Proof of having taken part in a vaccine trial, displayed on the CovidCert NI App

For ticket holders without a mobile device, a paper version of the QR code can be scanned for entry. To apply for a paper version, please call the NI Direct telephone service on 0300 200 7814. Application and identity checks can take up to 10 working days.

Non-Digital Proof of COVID Status

While non-digital proof will be accepted, it is foreseen that this will be a slower entry process and ticket holder entry may be delayed.

  • Proof of a negative NHS Lateral Flow Test - taken no more than 48 hours prior to the event.
  • Register your lateral flow results online with NHS.
  • The lateral flow itself will not be acceptable for admission.
  • Photographic ID must be presented alongside the NHS test results.

Please note, spot checks may be carried out and attendees may be asked to complete a further lateral flow before entering the stadium.

Ticket Holders from outside NI - GB or EU countries

EU Digital COVID Certificate or Travel QR codes can be scanned via the CovidCert NI App verifier and must be accompanied by photographic ID for admission to the stadium.

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What we are doing

Enhanced Cleaning

The stadium is deep-cleaned and disinfected pre and post-match in key contact areas such as changing rooms, medical rooms, toilets and indoor bars.

Hand Sanitisation Stations

Automated hand sanitising units are fitted to each turnstile for use on entry to the stadium. Dispensing units are also placed at the entrance to each Stand before lift and toilet access. Corporate Boxes and Premium areas are supplied with hand sanitiser pumps; and all restroom areas are fitted with hand sanitiser units.

Supporters are asked to avail of these hand sanitising stations at every opportunity. All visitors are also encouraged to wash their hands as often as possible with warm, soapy water for at least 20 seconds.

Mandatory PPE

All staff, media and supporters must wear a face mask when moving around the Stadium. Please continue to wear a mask when in the stadium to protect your fellow supporters (exceptions include: when consuming food and drink or if you have a ‘reasonable excuse’ not to).

Evidence from NI Direct suggests that when used correctly, wearing a face covering may reduce the spread of coronavirus droplets in certain circumstances. Face coverings are mainly intended to protect others, not the wearer, from coronavirus (COVID-19).

Please visit NI Direct for more information » nidirect.gov.uk/articles/coronavirus-covid-19-face-coverings.

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Social Distancing

Indoor Spaces

Indoor spaces continue to have capacity restrictions. The shop, bars and toilets will continue to have numbers monitored and it may be necessary to queue outdoors to manage these spaces. Where possible, you should maintain social distancing, as well as good hand and respiratory hygiene practices. Masks must be worn (unless exempt or dining at a table) in all indoor areas.

Outdoor spaces

Seated areas in the stands will operate to full capacity and terrace areas will continue with capacity restrictions. Spectators should restrict their movement in these areas, continue with good hand and respiratory hygiene practices and wear masks when moving around the stadium.

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Cashless Stadium

All ticket transactions should all be completed online and in advance.

Food outlets, Bars and the Kukri Shop are operating card payments only.

The ATM is currently not in use.

Kukri Shop

The current capacity of the Kukri shop will be managed and it may be necessary to ask customers to queue outside before entering the shop.

A new store layout promotes a one-way system and exit is to the left through the Scrum Bar. Customers are kindly asked to limit their handling of merchandise; however, stock rotation is frequent and returned goods are quarantined for at least 72 hours.

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What you can do

If Experiencing Symptoms – Stay at Home

Do not attend a game if you are:

  • Experiencing any symptoms of COVID-19 (a high temperature; a new, continuous cough; a loss or change to your sense of smell or taste)
  • If you have been in close contact with anyone confirmed to have tested positive for COVID-19 or is displaying COVID-like symptoms
  • If you are self-isolating

Spectators should assess the risk associated with attending, at the time of ticket purchase and on the day of the game, relative to their personal circumstances, health and susceptibility of infection. If you become ill and cannot attend the game, contact us on tickets@ulsterrugby.com and we can advise on transferring your tickets.

If you become ill on entry or during the game, report immediately to your nearest St. John Ambulance.

Ticketing

Only mobile digital tickets or print at home tickets are accepted at this time. All tickets must be scanned through a contactless turnstile on entry.

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Be Accountable

Be accountable for your actions. If you are concerned about the actions of others, you can discreetly contact the Incident Hotline by texting 07790 200200.

Please be patient and understand that these are unprecedented times.

For general COVID-19 public health advice, visit » nidirect.gov.uk/coronavirus.

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